Sunday, October 20, 2019

What is an uptime guarantee, and does it cost extra?

Uptime, which is basically another word for reliability or availability, is simultaneously critically important and one of the least worrisome components for most people’s quest for a new hosting plan.

Uptime guarantees are essentially a promise that your hosting provider will make sure the infrastructure supporting your website or application is working properly and making your content available online for a prescribed amount of time. This is especially important for business websites and online stores, as time directly equates to revenue and positive customer relationships.

Uptime guarantees are included with hosting contracts, technically without an extra charge. Hosting providers use uptime guarantees as a marketable feature to attract new customers. However, plans with better uptime guarantees tend to cost slightly more than those at the industry average of 99.9% or lower.

Obviously, 100% uptime is ideal, but few hosts can pull that off without charging an arm and a leg. That rate is typically reserved for premium VPS and dedicated services.


Most shared hosting customers will do perfectly well with 99.9% network uptime, which effectively means a site will be unavailable for roughly 45 minutes each month. Anything less than what is colloquially called “three nines” might be cause for concern, while a competitively priced plan offering 99.99% or even 99.999% is a good bargain.
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